Situation
- Software development firm – sales to automotive, gaming and industrialized firms
- Global sales organization
Challenges
- History of frequent incentive plan changes
- Goals and goal achievement not aligned with company results
- Majority of salespeople perceive they are underpaid; low trust in the system
- Aggressive goals in coming fiscal year require engaged sales force
Actions
- Through a series of leadership workshops, evaluated alternative approaches to increasing goal alignment and incentive pay opportunity
- Aligned measures, mechanics and pay opportunity with industry practices
- Developed a communication strategy and ongoing plan management protocols
Results
- Completed consulting engagement on time and below budget
- Salespeople recognize and appreciate company’s efforts to gather their feedback during the design process (through 1:1 interviews w/ consultants)
- General confidence is high for a successful 2010
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Sales Compensation Case Study: Software Company